Operation Management Research Paper Example | Topics and Well Written Essays - 2500 words

Operation Management - Research Paper Example I have used Benchmarking, "Lean," and Business Process Reengineering for this purpose. I believe this approaches are the most suitable for the case of hotel business. I focused on shop – floor control process to examine it in more detail. I have chosen this operation because I believe this is one of the most important aspects of the hotel business. There are some considerations to analyze when applying the methods. At the same time there are some difficulties in application of the methods on practice. The way to solve them is to have a picture of all the business, not a particular process only and pay attention of each process features at the same time. Hotel is complex business that belongs to the service industry. It provides clients with a range of services which might be considered as separate business units, for instance, restaurant and hotel. At the same time, incorrect functioning of one unit or even service might negatively influence all the business. This makes operat ion management very important in this business and ability to set each process so that all hotel is functioning as one mechanism is considered as the mix of science and art. There are methodologies developed by scientists and managers to help to coordinate processes of design, supply, planning, shop-floor control, environment, technology and quality aspects of the business. The selection, collection and analyzing data must be accorded to the aims of the manager. I attempt to understand the business, analyze all the processes, detect fields for improvement and utilize tools and approaches to make processes more effective. Therefore, methods of the Black Box, Business process mapping, Benchmarking, "Lean," and Business Process Reengineering were used. Although, there is core information about the hotel I need some more to provide quality research and implement the tools. First of all I need a list of processes in the hotel with their description, indicators of effectiveness, input res ources and output quality. The very important information is the flow of clients for each of the processes. Besides, I need features of the hotels environment which influence the processes. For example, it’s suppliers, targeted clients, and other circumstances. Therefore, it is not enough to know only general information to implement the most of process improvement methods. First of all I would use the Black Box model to analyze the hotels activity in general, understand basic processes in the hotel and examine their effectiveness. Hotel is a kind of organization that has its inputs and outputs. There is a need to understand inputs and outputs before opening the â€Å"Black Box†. Inputs in hotel are 4 M’s: Manpower is all work of hotels personell (waters, hostess, administrators, cooks etc.), machinery is all kinds of mechanisms in the hotel that are used more than one operational cycle (kitchen ovens, ventilation system, cleaning machines, dishes etc.), materia ls are everything not inclyded in Manpower and Machinery that is used for only one operational period (food, napkins etc.). Money is special kind of resources needed to provide a hotel with neccesary oportunities to buy other three M’s when they are needed. The output of the hotel is different kind of services for their clients, for instance, sleeping, feeding,